Returns & Exchanges

Due to the perishable nature of our artisanal confections, we cannot accept returns once a shipment has been delivered. If your order arrived damaged or incorrect, please contact our team within 48 hours for a replacement or store credit.

1

Inspect Your Package

Upon arrival, carefully examine your Goo Goo Clusters for any signs of shipping damage or temperature-related issues.

2

Document the Issue

Take clear photographs of the damaged product and the shipping box, including the carrier label, to help us process your claim.

3

Contact Customer Support

Email our team at [email protected] with your order number and the documentation within 48 hours of delivery.

4

Resolution Selection

Once your claim is reviewed, we will coordinate a replacement shipment or issue a digital gift card for the value of the affected items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing